INCLUSION SOLUTIONS PRIVACY POLICY

 

This webpage addresses the kind of information Inclusion Solutions hold about individuals, and how data is used.

Our contact details

Name: Jill Scott
Position: Data Protection Manager
Address: 1 Springfield Park Road, Chelmsford, Essex, CM2 6EB
Email: DPM@inclusion-solutions.co.uk

Date this privacy notice was last amended:

11th May 2022.

 

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

We collect some data directly from you when you contact us via the contact form (Contact Data). This includes:
– Your name;
– Your email address;
– Your phone number;

We collect information about how you use this website using cookies and similar technology. This includes your viewing history, IP addresses, device identifiers and information about how long you have stayed on certain pages or what pages you have clicked on (Behavioural Data).

When you make a purchase or attempt to make a purchase through our website, we will collect certain information from you (Order Information). This includes:
– Your name
– Billing address
– Delivery address
– Payment information including your credit card numbers
– Email address
– Phone number

When we talk about Personal Information in this Privacy Policy, we are talking about both Contact Data, Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

Contacting you about our services
We use your Contact Data to send you information you request or which we believe will be of interest or useful to you.
We use your Contact Data to contact you by phone or email with promotional initiatives or for market research purposes.
We use your Contact Data to enable us to respond to queries, complaints or comments that you have, and to make sure that these are appropriately dealt with.

Improving our services
We use Behavioural Data to improve your experience when using our website, by recording your preferences when using the site, and by tailoring our content based on your use of browser or geographical location.
We use Contact Data and Behavioural Data to help us monitor, analyse and improve our website and our services. We use this data to help us understand which content and services are most interesting and enjoyable for our users and to help us identify errors and test features. This helps us to make sure that we are providing you with the best possible products and services.
We use Behavioural Data that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

Fulfilling orders
We use the Order Information that we collect generally to fulfil any orders placed through the website (including processing your payment information, delivering the product and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

HOW DO WE USE YOUR DATA FOR MARKETING PURPOSES?

We will use your email address to send you email marketing, including our newsletter and information about new products and services, where you have opted in to sign up to receive emails from us.
You can opt out of receiving marketing emails at any time by following the instructions to unsubscribe in any of our email marketing communications.

 

HOW DO WE STORE YOUR PERSONAL INFORMATION?

Your information is securely stored.
When you place an order through the Site, or contact us via the contact form, we will maintain your Contact Data and Order Information for our records unless and until you ask us to delete this information.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at DPM@inclusion-solutions.co.uk if you wish to make a request.

 

DATA PROTECTION MANAGER

Jill Scott is appointed as a Data Protection Manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact DPM@inclusion-solutions.co.uk.
You can also complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues, if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

 

CHANGES TO THIS PRIVACY NOTICE

Inclusion Solutions reserves the right to update this privacy notice at any time, and a new privacy notice will be provided if substantial changes are made. We may also notify you in other ways from time to time about the processing of your personal information.

 

CONTACT AND FURTHER INFORMATION

If you have any questions about this privacy notice, or wish to submit a complaint then please email DPM@inclusion-solutions.co.uk.
You have the right to make a complaint to the Information Commissioner’s Office or another regulatory body or supervisory authority as may be appointed from time to time.
If you make a complaint, then Inclusion Solutions will respond to let you know how your complaint will be handled.